Jacob Zimmerem suggested that the definition should cover three dimensions: "customer groups" to be served, "customer needs" to be served, and "technologies" to be used. Thus, the definition of IBM's "corporate mission" in the 1940s might well have been: "We are in the business of handling accounting information [customer need] for the larger US organizations [customer group] by means of punched cards [technology]."
Southwest Airlines. By focusing on the customer, doing things the right way instead of the way they've traditionally been done, allowing its staff to have a little fun on the job, flying short-haul routes to regional airports, and becoming the first no-frills carrier, Herb Kelleher broke the airline industry mold and made deregulated air travel profitable. Southwest (LUV) broke the mold. And not only that, but hey, Bags Fly Free.
Rallying point: Your marketing plan gives your troops something to rally behind. You want them to feel confident that the captain of the vessel has the charts in order, knows how to run the ship, and has a port of destination in mind. Companies often undervalue the impact of a "marketing plan" on their own people, who want to feel part of a team engaged in an exciting and complicated joint endeavor. If you want your employees to feel committed to your company, it's important to share with them your vision of where the company is headed in the years to come. People don't always understand financial projections, but they can get excited about a well-written and well-thought-out marketing plan. You should consider releasing your marketing plan--perhaps in an abridged version--companywide. Do it with some fanfare and generate some excitement for the adventures to come. Your workers will appreciate being involved.
But If you plan to teach a course, sponsor a community event, or conduct an email campaign, you'll want to include it in your advertising and promotion plan. Sporadic unconnected attempts to promote your product or service are bound to fail; your goal is to plan and carry out a sequence of focused promotion activities that will communicate the message you want to send about your products and/or services with your potential customers.
MTA Digital provided assistance in driving site traffic and increasing conversion rates for a tourism agency. MTA started by auditing the agency's current SEO and AdWords practices with analytics tracking. MTA then restructured the client's website, content marketing, and brought in backlinks from other websites. As a result, ROI for paid ads has risen and the cost-per-conversion is up from the previous year.
Instagram is the new, up-and-coming Facebook. Remember to grow your account organically and not buy followers. Create original content, consider video content, interact with users. One of my tried-and-tested practices on Instagram is to like your followers and other users’ photos. Always follow users back because the algorithm rewards you for staying active. Shedding users regularly might not be too helpful.
Samsung Display is the world’s leading professional digital display company known for their unrivaled innovation and quality. Samsung Display partnered with Jellyfish to re-imagine the web presence for their Public Information Display division. Together, we have built a powerful digital platform available in English, Korean, and Chinese to increase awareness and engagement, generate leads, and improve the experience for existing customers. To see the site, click here.
Targeting: Evaluate the attractiveness of the customer segments and the projected commercial success. Choosing your segments wisely is really important. One segment might be more financially stable than another at the given moment in time, but maybe in a few months’ or years’ time this segment changes. We need to anticipate where our customers are and customize our product and communication accordingly.
Maybe you work for a large corporation and have been tasked with developing next year’s marketing plan, or perhaps you are launching a new start-up and need to craft a plan from scratch. Maybe it’s been 20 years since you graduated from business school or wrote your last marketing plan, and realize that times have changed a bit. Whatever the case, the steps you take today to create a functional and straight forward marketing plan will lay the foundation for your year ahead, helping you to get results that are measurable and quantifiable.
For example, let's say that someone has emailed a couple of different web designers for a project. They put the project on hold for a bit, then decide to pick it up again later on. What will they likely do? They'll search their inbox for the web design quotes they received. If your subject line includes those keywords, your email will make it into the search results.
Equipped with all of this knowledge you will be able to craft an effective positioning statement, USP and brand. Creating a style guide and specs for your marketing and branding to keep everything consistent may be a part of this. It can certainly help to keep a unified image. Just don’t let it slow you down, as things are bound to change as you test, grow and raise money from new investors.
But when the Eau de parfum came out (see alcohol-based, ergo inflammable), no MSDS was enough and even more documents were required. These cost extra to get and of course increased the total cost of transportation via airplane. As a result, the company had to absorb these price changes so that the end user wouldn’t have their experience compromised.
A marketing plan considers the value proposition of a business and sets out the schedule for a period. Market research is often the basis for the identification of the target audience and the channels to be used, for example, radio, social media, online ads, and regional TV advertising spots. The marketing plan includes the rationale for decisions and describes the overall marketing strategy. The plan should focus on the creation, timing and placement of specific campaigns and how the outcomes will be measured.
There’s a culture in today’s age of startups that extreme growth is the only marker of a successful business. There’s a lot of pressure when it comes to taking on more clients and you may discover that you can be financially satisfied with a certain number of great clients. You may ultimately decide that rapid expansion is not what’s best for you. Unless you have outside investors breathing down your neck, the ability to live a financially stable (if not better) life on your own terms may be more enticing to you.
Understanding which websites already rank for your keyword gives you valuable insight into the competition, and also how hard it will be to rank for the given term. Are there search advertisements running along the top and right-hand side of the organic results? Typically, many search ads means a high-value keyword, and multiple search ads above the organic results often means a highly lucrative and directly conversion-prone keyword.
Founded in 2008, Maxus is a global media agency part of WPP’s GroupM, the world’s largest media investment management group. Maxus is one of the fastest growing media agency for six consecutive years with over 3,000 employees, 70 offices in 55 countries. They are currently serving as media agency of record for Jet, OLX and Huawei. Maxus will be merging with fellow GroupM agency, MEC, to create a new agency called WAVEMAKER. Learn more about Maxus.
Improve your web presence. Upgrading your website to the latest technologies such as AMP and responsive design make you stand out to Houston customers and also improve your search engine presence. When your website is polished and modern, you will stand out above your competitors. With most local Houston web searchers starting their research online with a mobile device, the faster it loads and the more modern your website looks, the better chance you will have of converting visitors to customers.
Second, you can research keywords for your industry, determine which ones would make for great content, and use those as a basis for your topic ideas. For example, let's say you wanted to create a website about dog training. If you search this on Google AdWords Keyword Planner, you can download 801 suggested keyword phrases, all with estimated search volume.
In one page or less, list your company's marketing goals for the coming year. The key is to make your goals realistic and measurable so that you can easily evaluate your performance. "Increase sales of peripherals" is an example of an ineffective goal. You'd be in a much better position to gauge your marketing progress with a goal such as, "Increase sales of peripherals 10 percent in the first quarter, 15 percent in the second quarter, 15 percent in the third quarter and 10 percent in fourth quarter."
There are several types of marketing firms, and hiring the wrong one can result in a loss of money and time. It’s also important to consider budget constraints. A company should not hire a marketing firm that is beyond its budget, but it should also use caution if it chooses a less expensive (and likely less qualified) firm that may not be capable of delivering the goods.
Niswey provided digital marketing services for a web development company that was looking to raise brand awareness and increase sales. The team at Niswey implemented social media marketing, targeted ads, and persona validation in order to meet the client's needs. The firm also provided graphic design and marketing collateral for the client, who's now generating about 30 new sales a month. The campaigns yielded a 90% conversion rate overall.
Cardinal Digital Marketing partnered with another full-service agency in need of SEO, web design, web development, and digital marketing support. They assisted the full-service agency's clients with a range of services, including social media marketing, web design, reputation management, and analytics. Their work has allowed the full-service agency to serve more clients and achieve significant growth.
In addition to completing a SWOT for your overall marketing plan, it is often helpful to do a SWOT analysis for the different segments within your marketing plan. For example, as we will discuss further down in this piece, content marketing, social media and SEO will all be important parts of your overall inbound marketing plan and would benefit from SWOTs of their own.
SevenAtoms is a digital marketing agency in San Francisco, CA. The team of fewer than 10 employees, offers content marketing, pay-per-click (PPC) advertising, SEO, social media, and email marketing to B2B clients. Founded in 2012, SevenAtoms is HubSpot certified and a Google Partner, making them a great resource for companies who use those platforms.
DigitasLBi was formed in 2013 when Publicis Groupe merged LBi, a marketing technology agency, and Digitas to create a digital agency that blends data with great storytelling. With a strong presence in North America, Europe, Asia and the Middle East, DigitasLBi has produced award winning work for Disney, Playstation, Dunkin’ Donuts, Whirlpool and more. See their online portfolio here.
I like to use Open Site Explorer as a way to check out what my competitors are doing with their SEO. Moz allows you to find out what external links your competitors are getting. This can give you incredibly valuable insight as to what their content strategy is like, or if they even have one in the first place, and potentially where they’re advertising online.
The term ‘creative agency’ may sound all-encompassing, but it typically refers to an agency offering more traditional marketing and advertising methods. For a creative agency, the focus is on presenting the business in the most aesthetically pleasing way, using a combination of creative advertising techniques such as print, public relations, television and radio advertising, and direct mail campaigns to do so.
Irving, TX-based MultiView is a digital marketing agency that specializes in building B2B digital publishing solutions. Since its founding in 2000, the company has grown to a large operation with more than 500 employees between their headquarters and offices in Lehi, UT and Ontario, Canada. Multiview provides digital strategy, social media marketing, and other digital marketing services for their clients.
A digital agency’s focus goes beyond just the aesthetics of design, but also considers the overall user experience on every digital platform, and regardless of what type of device is being used. From web development and UX/UI web design to SEO, social media and content marketing – and everything in between – a digital agency works to deliver a functional design that not only looks great, but also drives business growth.
What's the relationship between your marketing plan and your business plan or vision statement? Your business plan spells out what your business is about--what you do and don't do, and what your ultimate goals are. It encompasses more than marketing; it can include discussions of locations, staffing, financing, strategic alliances and so on. It includes "the vision thing," the resounding words that spell out the glorious purpose of your company in stirring language. Your business plan is the U.S. Constitution of your business: If you want to do something that's outside the business plan, you need to either change your mind or change the plan. Your company's business plan provides the environment in which your marketing plan must flourish. The two documents must be consistent.
"They hit the ground running, learning what our programs are, and fine-tuning the strategy around the keywords in the ad copy. ... Having the same account managers has been tremendously helpful because they know how we are and what our programs are about. They’re constantly refining our strategy and our messaging, and that wouldn’t be possible if we were constantly being shuffled around." – Director of Marketing, Public University
In theory, keyword strategies are created in the clinical atmosphere of a marketing laboratory. In reality, emotion often comes into play. a business owner may be consumed by a desire to outrank a rival competitor for a keyword that has relatively low value. A marketing manager may be driven to achieve #1 ranking for a ridiculously competitive keyword simply because it is the pet favorite of the ceo. situations like these do nothing but impede traffic growth and lead generation – and waste precious marketing resources.
The transaction price, or amount customers pay when they buy from you, can dictate your success. For example, if your average customer transaction is $100 but your competitor’s average customer transaction is $150, they will generate more revenues, and probably profits, per customer. As a result, they will be able to outspend you on advertising, and continue to gain market share at your expense.
Back in 2016, Revenue River Marketing worked with a construction products distributor to redesign its website. The client's old website was slow, making it a less than ideal resource for communicating with customers and providing top-notch customer service. Revenue River Marketing led the redesign and ensured the updated website had e-commerce features that integrated with the client's enterprise resource planning (ERP) system. Revenue River Marketing then went on to create content for a blog and social media sites.
Google's AdWords Keyword Planner tool is another common starting point for SEO keyword research. It not only suggests keywords and provides estimated search volume, but also predicts the cost of running paid campaigns for these terms. To determine volume for a particular keyword, be sure to set the Match Type to [Exact] and look under Local Monthly Searches. Remember that these represent total searches. Depending on your ranking and click-through rate, the actual number of visitors you achieve for these keywords will usually be much lower.
Socialfly is a full-service digital and influencer marketing agency located in New York, NY. Founded in 2011 by two innovative women, Socialfly helps clients stay one step ahead of competitors by managing their PR and brand reputation on social media. The team of just over 30 employees also provides web design, SEO, email marketing, and graphic design.
Paid search is another crucial tool of digital marketing. Take, for example, Google AdWords, the dominant platform for pay-per-click (PPC) advertising. Basically, you get ad space on SERPs, and Google gets paid whenever someone clicks on your ad. It’s a great way to complement search engine optimization (SEO) tactics, especially if your business is new and you want to see instantaneous returns on your marketing budget. AdWords is a highly flexible and measurable tool, and you can expect profits to outpace costs as you continue to increase your budget.
Who should see your plan? All the players in the company. Firms typically keep their marketing plans very, very private for one of two very different reasons: Either they're too skimpy and management would be embarrassed to have them see the light of day, or they're solid and packed with information . . . which would make them extremely valuable to the competition.